Delivery Areas


The stated delivery charge is for the deliveries to UK Mainland only. For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands we will only be able to deliver to a nominated mainland GB address e.g. a port at the advised charge. Onward shipping from that point is the responsibility of the customer.


Delivery Charge


Delivery charge is based on the weight and dimensions of the consignment. Delivery charge is automatically updated upon checkout prior to order confirmation.


Delivery Timescale


Buyer will be notifed of a delivery date either by email or telephone.Please ensure you supply correct contact details.
Normal delivery times are 8am - 6pm on working days. We do not deliver on weekends or bank holidays
If the goods you ordered are in stock we aim to deliver as quickly as possible. Normally delivery is within 2-4 weeks from the date of receipt of payment. Please note some items may be delivered sooner or later than the above stated period.
We hold 1000's of items in stock at anyone time and endeavour to have the shortest lead times as possible. We will nearly always be able to deliver within the 21 days and will notify you at time of order if this is not the case. When you place the order you will receive an e-mail from us confirming the stock availability and the soonest possible delivery date.

If you have an urgent requirement call us with the items you wish to order, your full delivery address and your latest delivery day and we will tell you if we can supply the products in time.
Generally, where an order contains more than one item all items will be delivered at the same time once all items are available.


On the Day of the Delivery


Where a delivery date has been agreed with our carrier but the customer isn’t present to receive the delivery we reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery. This is not alwys the case as it depends on the courier company used for a specific delivery.
Goods are delivered to the building door only and there will be no taking goods upstairs.
The goods will be left inside your premises at the safest convenient location. Delivery drivers as standard will not carry items upstairs, and all transportation of your goods to a location upstairs is entirely carried out at the contractors risk and discretion.PLEASE NOTE “carry items upstairs” also covers flats which are not located on the ground floor.
Our drivers are unaccompanied; they will not move or take away any existing goods or property and will not carry out assembly or installation of the goods.


Acceptance of the products


Other thanYou may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
where the Buyer acts as a Consumer the Buyer shall be deemed to have accepted the Products 5 working days after delivery to the Buyer. After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract.

Returns Policy